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Frequently Asked Questions
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How are you able to claim
compensation?
All our cases are different and
they are assessed individually.
Sometimes we can claim because
investments were simply
unsuitable and they were mis-sold.
In other cases, it may be
because of technical
shortcomings in contracts, regulatory issues
or a combination of these
factors.
We use our knowledge and
experience firstly to find the
problem and secondly to make a
claim effectively.
How much could I win?
This depends on many factors
including how much you have paid
in, how long ago you made
payments and what kind of
settlement is reached.
Typically, however, payments
amount to several thousand
pounds – often many thousands.
Is your service really risk-free?
Absolutely. We charge no
up-front fees and we take
nothing from the existing value
of your plans. All we charge is
a share of the compensation we
win for you above the plan
value. The compensation is paid
to you in full and you settle
our invoice at the end of the
process. There is no catch. If
we win nothing, we charge you
nothing.
The only condition we make to
protect our own position is that
if you cancel our agreement with
you before we finish, we reserve
the right to charge a fee
immediately.
Can I make a claim on my own?
Most definitely, and if it is
clear that you know the problem
and we do not feel we can add
value, we will suggest that you
do.
However, there are a few things
you will need to bear in mind.
You will need to know what the
problems are (because they are
not always what they seem) and you will need
to be comfortable to argue your
case with a big company or maybe
with an Ombudsman.
You will also need to make sure
your case succeeds first time,
because you will probably not be
able to raise the matter again.
And you will have to be prepared
to spend time, maybe quite a lot
of time, obtaining and reviewing
information, writing letters or
making telephone calls to get
the matter resolved.
If I get compensation, will my
policy or investment be
cancelled?
This will vary from case to
case, according to the kind of
plan you have, the reason for
claiming compensation and the
settlement agreed. However, if
you need to keep life cover in
force, for example because of
health complications, this can
often be arranged.
If I signed something saying my
plan was my choice, will this
matter?
Such statements very rarely
alter the requirement to advise
you properly and will usually
make no difference to our
ability to claim.
What if the plan has already
paid out when it matured or when
I surrendered it?
There is probably still
compensation to be claimed, even
if you have already received
more than you paid in.
Sometimes, if you have made a
large gain, we cannot claim
more, but every case is
different, so ask us and we can
tell you
Will you share any of my
personal information with anyone
else?
Only with your agreement. You
complete an authority so that we
can obtain information from the
product company and/or adviser
and we may need to discuss
aspects with them in order to
make your claim. Other than
that, if we want to refer your
case to, for example, an
Ombudsman, we will seek your
permission first.
What if I am unhappy about something?
We offer a first-class
service and we keep you informed
of what is happening so problems
very rarely arise. We also seek
your written agreement before
settling your claim or
escalating it beyond the
responsible party. If you are
unhappy about anything, talk to
us and we will resolve it with
you as soon as possible. We will
always be pleased to hear from
you. However, if you feel the
need to make a complaint, we
have a formal procedure which
you can view by
clicking here. |
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Mr C from East London received over £24,000 in compensation in addition to the profit he had already made on an investment with Halifax. Read more.
Mr C from East London invested his redundancy money with Halifax in 2002 and by the middle of 2010 when he called us, it had increased in value by about 20%. We were able to win a compensation payment of over £24,000 for him in addition to the existing value of his investment.
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Mr P from North London won £5,300 compensation for his MIG savings plan. Read more.
Mr P from North London took out a savings plan with MIG in 1991, shortly after he started work. He surrendered it in 2004 for £4,800 when he became unemployed. We were able to win him a further payment of £5,300 in compensation.
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Mrs P, a nurse from Manchester, received compensation of £1,300 for a small PEP investment. Read more.
Mrs P from Manchester was retired early from her job as a nurse following an accident at work. She received a small payout of £2,500 which she invested in a PEP through a High Street bank. Seven years later, in 2005, she surrendered the plan for £2,700. She contacted us and we were able to win her an additional compensation payment of £1,290 with which she was delighted.
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